Well I had a bit of a first today and thought I would share just because it's a bit of a chuckle. This morning I was woken up by Sears (or whoever they are) warranty folks calling to sell me extended warranties on the appliances I had purchased (and cancelled).
First the person can't figure out why I have so many appliances until I mentioned I had moved and left the others at the old house and bought new (and had cancelled the Sears order due to their delivery/hook up charges). So no new appliances from Sears thankyou. Well they would warranty anything basically and I figured if it wouldn't cost me anything I'd transfer the remainder of my warranty from the old appliances over to some other stuff like my freezer. Fine, she would go figure that out no problem and put me on hold.
While on hold I am trying to wake up still and finally she comes back to tell me they have credited my account with nearly $200 for the warranties I don't need anymore and now she is ready to do all my other stuff. Well I had no idea it would be that much so it surprised me until she starts to tell me how much to warranty the other stuff that I really could care less about. That would mean I would actually owe them money, so I told her no thankyou, I'll just take the credit (I knew I could do this as I had already asked at the store about it).
Well, how about a 1 year warranty on any new stuff I bought and it doesn't matter if it came from Sears or not? Well no, they already have 2+ years on them. Well what if we warranty the Kenmore Vac for another 8 years? Well no thanks, (I hate that vac and the idea of having it another 8 years makes me gag). And so she starts... "I shouldn't have phoned you! You have ruined my day!". So I pointed out that any way they look at it, I would have asked for the credit so no big deal. And so she starts again "you should have told me right away you were after a credit and I would have talked you out of it! My day is wrecked! I shouldn't have called you.".
Well boohoohoo...unsolicited sales call wakes me up and they are mad because I ruined their day. Heart breaking isn't it? That'll teach em. I can't believe anyone would carry on that way with a customer. Oh well, strike two for Sears in just the past month.
Meanwhile the company I am dealing with on my leather chairs also called me only at a reasonable hour. They gave me a credit for the chairs, will have them picked up, and the guy is going to their warehouse to see if a couple of chairs he thinks might work for me are still there. No commitment, just if they work, fine, if no, he'll sell them to someone else. He was really nice, very apologetic, and I sure will try and give him the business if I can because he has been super. That credit was considerably more than the Sears one, and has certainly left me with a completely different feeling than Sears that's for sure.
So, two different realities when it comes to how customers are treated and where I will spend future dollars (although that Sears credit may be enough to take care of something I need that doesn't involve their Home store or warranties).