DH had an appointment to have his truck serviced today and we have to drive 11/2hours to the dealer to have this done. It is the big service and they said it will be an 8 hour job so we had to have it there at 8am so that means leaving here just after 6am. We got it there and they told us to check back after lunch and they would be able to tell us when it would be ready. We went back at 1:15 and they hadn't even moved the truck nothing done still in the same spot we left it 5 hours earlier. It was snowing and freezing cold so we wanted to head home as soon as possible so I told the guy that we were leaving without the work being done. The owner came out and said he was sorry and would talk to the Service Mgr and find why it wasn't started but now we have to drive down again and spend another day wasting our time. It is 90miles each way so in DH truck that is about $40.00 worth of gas I was just fuming.